Cancellation Policy

Last Updated: August 2026

At Sabkimall, we understand that customers may sometimes need to cancel an order. This Cancellation Policy explains when and how an order can be cancelled.

1. Order Cancellation

Customers may request cancellation of an order before it has been dispatched, subject to the applicable cancellation conditions.

Once an order has been dispatched, shipped, or handed over to a delivery partner, cancellation may no longer be available. In such cases, the customer may need to follow the applicable return or refund policy.

2. How to Cancel an Order

Where cancellation is available, customers can request cancellation through their Sabkimall account or by contacting customer support.

Please provide the relevant order number and any information required to verify the order.

3. Cancellation by Sabkimall or Seller

Sabkimall or the relevant seller may cancel an order in circumstances including:

• Product is unavailable or out of stock

• Incorrect pricing or product information

• Payment authorization failure

• Incorrect or incomplete customer information

• Delivery to the selected location is unavailable

• Suspected fraudulent or unauthorized activity

• Technical or operational issues

• Violation of applicable terms or policies

• Other circumstances beyond reasonable control

If an eligible prepaid order is cancelled by Sabkimall or the seller, the applicable refund will be processed according to our Refund Policy.

4. Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible. If the product is eligible for return, the customer may request a return after delivery according to the applicable Return and Refund Policy.

For certain products, including perishable groceries and other products that may not be suitable for return, cancellation or return restrictions may apply.

5. Prepaid Orders

For prepaid orders that are successfully cancelled before dispatch, an eligible refund will generally be initiated to the original payment method or another permitted refund method.

The time taken for the refund to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other financial institution.

6. Cash on Delivery Orders

For Cash on Delivery orders, customers may request cancellation before dispatch where cancellation is available. If the order has already been dispatched, cancellation may not be possible.

7. Seller-Specific Conditions

Some products or sellers may have additional cancellation conditions. Customers should review the product page, seller information, and applicable policies before placing an order.

8. Fraudulent or Abusive Cancellations

Sabkimall reserves the right to restrict or suspend cancellation privileges or user accounts in cases of repeated misuse, fraudulent activity, false claims, or other abusive behavior.

9. Changes to This Policy

Sabkimall may update this Cancellation Policy from time to time. Any changes will be published on this page with an updated effective or last updated date.

10. Contact Us

If you need assistance cancelling an order, please contact Sabkimall customer support using the contact information provided on our website.

Sabkimall — Everything You Need, All in One Mall.