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Shipping Policy

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Shipping Policy

Last Updated: August 2026

At Sabkimall, we aim to make order delivery convenient, reliable, and transparent. This Shipping Policy explains how orders are processed and delivered through our marketplace.

1. Order Processing

Orders are processed after successful order confirmation and payment authorization, where applicable.

Processing times may vary depending on the product, seller, availability, delivery location, and other operational factors.

Some products may require additional processing time, which may be mentioned on the product or checkout page.

2. Delivery Areas

Sabkimall may provide delivery services to locations supported by our sellers and logistics partners.

Delivery availability may depend on the product, seller, customer's location, courier coverage, and other factors.

Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact number.

3. Estimated Delivery Time

Estimated delivery dates or timeframes displayed on Sabkimall are provided for guidance and may vary.

Delivery may be affected by:

  • Seller processing time

  • Product availability

  • Customer location

  • Courier or logistics partner

  • Weather conditions

  • Transportation delays

  • Public holidays

  • Government restrictions

  • Incorrect or incomplete address information

  • Other circumstances beyond reasonable control

An estimated delivery date is not necessarily a guaranteed delivery date.

4. Shipping Charges

Shipping charges, if applicable, may vary based on factors such as product weight, dimensions, seller, delivery location, shipping method, and order value.

Any applicable shipping charges should be displayed during the checkout process before the order is confirmed.

Certain products or promotions may qualify for free or reduced shipping.

5. Multiple Products and Sellers

Because Sabkimall operates as a marketplace, products purchased from different sellers may be shipped separately.

Customers may therefore receive multiple packages and deliveries for a single order.

Different products may also have different delivery times.

6. Order Tracking

Where tracking information is available, customers may be able to track their shipment through their Sabkimall account or through the relevant logistics partner.

Tracking information may take some time to update after an order has been dispatched.

7. Delivery Attempts

Our delivery partners may make reasonable attempts to deliver the order to the provided address.

Customers should ensure that someone is available to receive the package where required.

If delivery cannot be completed because of an incorrect address, unavailable recipient, refusal to accept the package, or other customer-related circumstances, additional delivery attempts or return-to-seller procedures may apply.

8. Damaged Packages or Products

If a package appears damaged at the time of delivery, customers should, where possible, document the condition of the package and contact Sabkimall or the relevant seller promptly.

If the product inside is damaged, defective, or incorrect, customers should follow the applicable Return and Refund Policy.

Photographs, videos, packaging details, and order information may be requested to investigate the issue.

9. Undelivered or Lost Shipments

If an order does not arrive within the expected delivery timeframe, customers should contact Sabkimall customer support.

We may coordinate with the relevant seller or logistics partner to investigate the shipment and determine an appropriate resolution.

10. Grocery and Perishable Products

For groceries, fresh products, food items, and other perishable products, delivery times and return conditions may differ from those applicable to non-perishable products.

Customers should inspect such products promptly after delivery and report any applicable issue as soon as possible.

11. Delivery Delays

Sabkimall and its sellers are not responsible for delays caused by circumstances beyond reasonable control, including natural disasters, severe weather, transportation disruptions, strikes, government restrictions, technical problems, or other unforeseen events.

We will make reasonable efforts to assist customers when delivery delays occur.

12. Incorrect Delivery Information

Customers are responsible for ensuring that their name, address, PIN code, mobile number, and other delivery information are correct.

Sabkimall may not be responsible for delivery failures resulting from incorrect or incomplete information provided by the customer.

13. Changes to This Shipping Policy

Sabkimall may update this Shipping Policy from time to time to reflect changes in our services, logistics arrangements, or applicable requirements.

The updated version will be published on this page with a revised date.

14. Contact Us

For questions regarding shipping, delivery, tracking, or delayed orders, please contact Sabkimall customer support through the contact information available on our website.

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